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1. Will the Town provide any compensation on my bill if there's a leak and my water usage goes up?

Usually, yes. We'll need some kind of verification that the repair work has been completed, or a receipt for the supplies used in the repair process. As soon as we have all the necessary information, our billing specialist will make the appropriate adjustments and contact you by phone.

2. What is the required notice period for the Town to connect or disconnect my services?

Please note that we require a 24-hour window to connect or disconnect services once all necessary documents have been received. Kindly keep in mind that same-day connections or disconnects cannot be provided.

3. May I request a review of my water and electric meter reading?

Certainly! To request a review of your water/electric meter reading, please contact us via phone at 919-553-5002 or email.

4. What actions should I take if my utilities are shut off due to non-payment?

Reconnecting Services: What You Need to Know 

In the event that it is necessary for the Town to disconnect services, customers must fulfill the following requirements for restoration:

• Payment of any outstanding bills, additional fees, and charges outlined in the policy
• Submission of any required deposit
• Payment of any incurred material and labor costs according to the current fee schedule.

Please note that after-hours reconnection is not an option at this time.

5. Is it possible for the Town to extend the deadline for paying my utility bill?

Guidelines for Requesting Utility Bill Payment Extensions:

If you're a utility customer, you're entitled to two extensions per calendar year. Provided you make the request before the cut-off date, you can postpone your payment. To request an extension, simply fill out the Extension Request Form. 

However, bank draft customers are not eligible for extensions. 

Please note that the maximum extension period is 10 days past your cut-off date, and normal penalties will apply.

6. What happens if the bank returns the check I wrote to pay my utility bill?

You will be notified by our Customer Service Department in case of a returned draft or check. Upon receiving notification, you will have 48 hours to make payment using any of the following methods: cash, card or money order. Please note that a fee of $25 for returned items will be charged.

7. When will my deposit be credited to my utility account?

For Homeowners: Upon completion of 12 months of on-time payments, defined by no late payments, returned checks or drafts, and no disconnections due to nonpayment, a written request can be submitted to refund the deposit.

For Renters: The deposit shall be applied toward the account balance upon closing, with any remaining funds refunded thereafter.

8. Updating Your Utility Bill After a Name Change Due to Marriage or Divorce

If you've changed your name due to marriage or divorce, you may need to update your name on your utility bill. Here's what you need to provide to the Town of Clayton:

To update your records, please provide a notarized copy of your marriage license, divorce decree, updated driver's license or social security card to the Utilities & Billing Department. You can do this by visiting our office at Town Hall, located at 111 E. Second Street in downtown Clayton. Don't forget to bring along a photo ID, and we will make the changes right away. Additionally, you may send the required information through email.

9. What are my options for filling my swimming pool?

Before filling your pool, contact the Customer Service Department at 919-553-5002 to schedule a water meter reading. After the pool is filled, you will need to call again to schedule another reading. The Town will assess a reduced rate for the gallons used to fill the pool. No sewer charges will be applied to those gallons.

10. How to Handle Water/Sewer Emergencies Outside of Regular Business Hours

In case of after-hours water or sewer emergency, please contact us at 919-553-5002. We will promptly dispatch a Town of Clayton employee to your location. Please note that this service is unavailable for disconnected customers.

11. Does the Town offer disposal of old furniture/appliances?

Save time and hassle by not having to call for a special pick-up of your bulky items. All-Star provides weekly pick-up of one or two bulky items on the same day as your scheduled garbage collection. Check out the Waste Collection page for more details.  

12. What items are acceptable to put in my recycling bin?

Recycling is picked up weekly on the same day as regular garbage collection. For more information on what materials can be included, please visit the Recycling Information page.

13. How to Handle a Garbage or Recycling Cart with a Fallen Wheel

For assistance, please contact the Utilities & Billing Department at 919-553-5002 during normal business hours. A repair or replacement order will be issued and completed within 7 to 10 days.

14. What is the proper way to dispose of electronic items?

Recycling Electronic Items in Johnston County:

Johnston County provides a free recycling service for electronic items. Residential customers can dispose of electronics for free at any of the Convenience Centers or the Johnston County Landfill. Bins are available at no charge for this purpose. To locate a Convenience Center, please refer to the Johnston County Recycling Information page.

15. What is the process for requesting an additional recycling or garbage cart?

If you require an additional garbage or recycling cart, kindly contact the Customer Service Department at 919-553-5002. The cost for an extra 95-gallon garbage cart is $4.18 per month, while an extra 95-gallon recycling cart is $3.17 per month.