Don't want to mess with making a trip to Town Hall or writing out a check, buying a stamp and hitting the mailbox or post office? Have your utility bills drafted directly from your bank account on a set date of the month. This convenient free service prevents lost or late payments and saves you time, gas, and postage! Bank Draft Application (PDF)
By credit or debit card, pay online here. Save time, save gas, save a stamp (There is a small percentage-based convenience fee for this service.)
Pay by Mail
Do it the old-fashioned way for just the cost of a stamp! Slip your payment in the envelope provided and send to:
P.O. Box 63024 Charlotte, NC 28263-3024
Pay by Outdoor Drop Box
Want to drop off a payment at any time from the convenience of your car? Use our drop box in the Town Square parking lot at the corner of S Fayetteville Street and E 2nd Street. Use the box for check and money orders, but NOT cash. You'll find the drop box in the parking lot: it's super shiny so it's hard to miss! (Payments through an automated phone system are not available.)
Customers may request a payment extension 2 times per calendar year. You can request an extension here. Bank draft customers are not eligible for extensions.