Start / Stop Service
Water, electric or recycling - the Town of Clayton provides a whole host of services and we want to make getting them as simple as possible!
Moving in, moving out, or transferring service to a new address? It's all here. We bill monthly - the time of the month depends on your scheduled meter-reading date. Check out our Customer Service Policy (PDF), which is full of information to get you ready to have service with us!
- Residential customers: All the specifics you need to set up (like how you can waive the deposit fee) are in this application (PDF). Here is a handy sheet (PDF) that shows you everything we need to start your services! Fill it out online and then email it to us, fax it to 919-553-0719, or bring your completed application to us in person at Town Hall, 111 East Second Street.
- Business customers: Please complete this application (PDF), then email it to us, fax it to 919-553-0719, or stop by Town Hall, 111 East Second Street, and we'll get you "Open for Business!"
Moving to a new address in the Town? If you need to transfer service, please complete this form to stop service (PDF) at your current address, and use this form to start service (PDF) at your new location.
We hate to see you go, but if you need to close your account, please complete this form (PDF).
Chronic or Critical Health Customers
Please fill out this application for our Medical Seal program (PDF) so that you'll be given high priority to have your services restored in the event of storms and other unplanned outages.
The Town of Clayton provides service to residents and businesses within the Town limits. Some areas of the Town of Clayton do not receive all services from the Town of Clayton. You may need to contract with other organizations to receive service. Not sure if you live in our service area? Call us at 919-553-5002. If you do not live in our service area, you may need to call one or more of these providers.
There are great ways to save money on your utility bills! We offer free features including bank draft, budget billing, home energy audits, and money/energy saving credits for your bill. Visit our Save Money page and start saving!